F.A.Q

WHAT IS THIS STORE'S RETURN AND EXCHANGE POLICY?

Returns are allowed within one week of receiving the item.  MUST email for approval 

DO YOU ACCEPT ORDERS PLACED OUTSIDE OF THE US?

Yes!

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Between 12-25 days (Excluding Holidays), due to high order volume and worldwide shipping.

I DID NOT RECEIVE ALL OF MY ITEMS. WHAT DO I DO?

It is possible that if you ordered more than one item, your items could be shipped from different distributors causing in different arrival times. Contact us for more information about specific orders and we will be happy to assist you.

CAN I CANCEL/CHANGE MY ADDRESS/ORDER?

If you decide you want to cancel/change your order email us as soon as possible. If your item has already been marked as shipped then it is too late for us to cancel/change your order.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept payment via Debit card, Credit card, VISA, Paypal, or Apple Pay. Have a question? E-mail us at support@supremarose.com